Description:

Sabre is hiring a Product Support Analyst I to provide technical and application support for customers using its travel reservation and distribution solutions. In this role, you will investigate customer issues, troubleshoot technical problems, coordinate with internal teams, and ensure timely resolution of support cases. This is an excellent opportunity for graduates and early-career professionals looking to build a career in technical support, product support, and the travel technology industry.

Key Technical Skills:

Technical Support, Product Support, Troubleshooting, Incident Management, Customer Support, SQL, XML, APIs, ITIL, Salesforce CRM, Application Support, Root Cause Analysis, Ticket Management, Problem Solving, Travel Reservation Systems, Travel Technology

Requirements:

• Bachelor's degree in a technical or related field.
• Strong analytical and troubleshooting skills.
• Good understanding of technical support and customer service processes.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple tasks and work effectively under pressure.
• Strong time management and prioritization skills.
• Ability to collaborate with cross-functional teams to resolve customer issues.
• Customer-focused mindset with strong problem-solving abilities.
• Basic knowledge of SQL, XML, APIs, or programming concepts is preferred.
• Familiarity with ITIL processes and Salesforce CRM is an advantage.
• Experience or knowledge of airline, travel, or reservation systems such as Sabre, Amadeus, or Galileo is a plus.